Refund & Cancellation Policy

Welcome to Dynamic7. We provide software subscriptions, SaaS products, AI-powered tools, digital products, website development, and digital marketing services.

This Refund & Cancellation Policy explains the terms under which purchases made through our website may be cancelled or refunded.

By purchasing our products or services, you acknowledge that you have reviewed the applicable purchase terms. Nothing in this policy limits any rights that cannot legally be waived under applicable law.

Customers may cancel eligible software subscriptions using available account settings or by contacting our support team.

• Future renewals: Subscription cancellation will generally stop future renewals in accordance with the applicable billing terms.
• Current billing periods: Subscription fees for a billing period that has already started are generally non-refundable, except where a refund is required by law or expressly provided under the applicable offer.
• Duplicate charges: Verified duplicate payments will be investigated and corrected or refunded as appropriate.
• Service problems: If a paid subscription cannot be activated or experiences a material service issue, customers may contact support for investigation and an appropriate remedy.
• Billing disclosures: Subscription prices, billing frequency, renewal terms, and cancellation conditions should be reviewed before purchase.

Where a free trial, introductory offer, or promotional subscription is available, applicable conversion and billing conditions will be disclosed before purchase.

Any cancellation, refund, or renewal requirements imposed by applicable law will take precedence over conflicting terms in this policy.

Website development services may include website design, development, integrations, custom functionality, maintenance, and other agreed deliverables.

Customers may request cancellation of a project by contacting Dynamic7. Any cancellation fee or refund adjustment will be assessed based on the circumstances of the project.

Cancellation Fees and Refund Adjustments

The applicable cancellation fee, if any, will be determined when the cancellation request is reviewed. The assessment will depend on how far the service has progressed and the costs incurred up to the effective cancellation date.

Factors considered may include:

• The amount of work completed.
• Project milestones completed or approved.
• Time and resources already committed.
• Third-party expenses, software licenses, tools, and other non-recoverable costs incurred on the customer's behalf.
• The applicable service agreement, project proposal, or other agreed purchase terms.

Dynamic7 will assess these factors to determine the applicable cancellation fee and the remaining refund amount, if any. The fee will not automatically be a fixed percentage of the total project price.

Where reasonably practicable, customers will receive an explanation of the cancellation fee and refund calculation.

If work has not started and no non-recoverable costs have been incurred, the request will be assessed accordingly.

Cancellation fees and deductions will remain subject to the applicable agreement and applicable law.

Project Milestones

Payments for completed and accepted milestones are generally non-refundable, except where required by law or agreed otherwise.

If a project is cancelled before all contracted work is delivered, the refund, if any, will be determined based on completed work, applicable cancellation fees, and relevant contractual terms.

Customer delays, missing materials, unavailable access credentials, or delayed approvals may affect delivery schedules and cancellation assessments.

Digital marketing services may include search engine optimization, advertising management, campaign setup, social media management, content creation, analytics, and related work.

• Fees for completed work and services already delivered are generally non-refundable, subject to applicable law.
• Ongoing services may be cancelled according to the notice period and cancellation terms agreed upon in the applicable service agreement.
• For prepaid services that have not been delivered, any refund will be assessed based on the applicable agreement, work completed, and relevant costs.
• Advertising spend and third-party platform charges already incurred on the customer's behalf may be non-refundable where permitted by law and the applicable terms.
• Cancellation fees, if any, will be determined at the time the request is reviewed, based on the stage of completion, resources committed, and applicable costs.
• Marketing outcomes such as search rankings, traffic, leads, conversions, and revenue are not guaranteed unless expressly agreed in writing.

Where reasonably practicable, Dynamic7 will explain any applicable cancellation fee and refund calculation.

This section applies to AI-powered applications, downloadable products, templates, digital resources, and other electronic products offered by Dynamic7.

• Digital products that have been delivered, downloaded, or accessed are generally non-refundable where a refund exclusion is legally permitted and the applicable terms were properly disclosed.
• AI tool subscriptions are subject to the SaaS and software subscription provisions of this policy.
• If a purchased digital product is not delivered, is inaccessible, is defective, or materially differs from its description, customers may contact support for investigation and an appropriate remedy.
• AI-generated outputs may vary depending on user inputs, system limitations, and third-party services. Specific outputs or business outcomes are not guaranteed unless expressly agreed in writing.
• Duplicate charges and verified payment errors will be reviewed for correction or refund.

Nothing in this section excludes any mandatory refund, withdrawal, or other consumer rights under applicable law.

Refund requests may be considered in the following circumstances:

• A verified duplicate payment or billing error has occurred.
• A paid product or service was not delivered as agreed.
• A material service issue cannot reasonably be resolved.
• A purchase qualifies under an applicable refund provision or written agreement.
• A refund is required by applicable law.

Each request will be assessed based on the type of purchase, work completed, service availability, costs incurred, applicable agreement, and relevant legal requirements.

Where appropriate, Dynamic7 may offer troubleshooting, correction, replacement, a partial refund, or a full refund.

Unless required by law or expressly agreed otherwise, the following will generally not qualify for a refund:

• Fully delivered services that conform to the agreed scope.
• Subscription periods that have already commenced.
• Completed and accepted project milestones.
• Digital products already delivered or accessed where a refund exclusion is legally permitted.
• Advertising spend and third-party expenses already incurred on the customer's behalf.
• Change-of-mind requests after work has begun where no applicable refund right exists.

These exclusions do not override mandatory consumer protection rights or other legal obligations.

Customers may request cancellation through available account settings or by contacting the official support address published on https://dynamic7.cloud.

Please provide:

• Full name.
• Email address associated with the purchase.
• Order, project, or subscription reference.
• Product or service purchased.
• Payment date and transaction reference.
• Reason for cancellation.

For website development and digital marketing projects, please also reference the applicable proposal, contract, or service agreement.

Cancellation will take effect when processed or on the effective date specified in the applicable agreement or required by law. Customers should retain any confirmation received.

For recurring subscriptions, customers should cancel before the next renewal date whenever possible to avoid another billing cycle, subject to applicable law.

To request a refund, contact Dynamic7 through the official support contact listed on our website.

Include your order reference, payment details sufficient to identify the transaction, and an explanation of the issue.

For project-based services, include the project reference and relevant milestones where applicable.

Dynamic7 may request additional information reasonably necessary to review the request. Do not send passwords, full payment card numbers, or other sensitive financial credentials.

We aim to review requests promptly and communicate the decision and any applicable next steps.

Once a refund is approved, it will generally be issued through the original payment method where possible.

Dynamic7 aims to initiate approved refunds within 7–10 business days, unless another timeframe applies or is communicated to the customer.

The time required for the funds to appear in the customer's account may depend on the bank, card issuer, payment provider, or other financial institution.

If a refund is delayed, customers may contact support with their transaction reference.

If a payment is deducted but an order or subscription is not confirmed, customers should contact support with the transaction reference.

Dynamic7 will review the transaction with the relevant payment provider. Failed, duplicated, or incorrectly processed transactions will be addressed through an appropriate reversal, correction, or refund where applicable.

Pending transactions may require additional processing time from the bank or payment provider.

Where recurring billing is offered, the applicable subscription price, billing frequency, renewal conditions, and cancellation method will be disclosed before purchase.

Customers may cancel future renewals through available account controls or by contacting support.

Cancellation does not automatically refund a charge for a billing period that has already begun, except where required by law or expressly provided under the applicable offer.

Dynamic7 will honor applicable subscription cancellation, renewal, and refund requirements under relevant federal and state laws.

If a customer disagrees with a refund decision or experiences an issue with a product or service, they may contact our support team with the relevant details.

Dynamic7 will review the matter fairly and attempt to resolve it in accordance with the applicable agreement and law.

Nothing in this policy limits any legal rights, remedies, or dispute-resolution options available to customers.

Dynamic7 may update this policy from time to time. The latest version and its effective date will be published on this page.

Changes will not remove rights that customers are entitled to under applicable law.

Business Name: Dynamic7 Website: https://dynamic7.cloud Support Email: Use the verified official support email published on the website.